Privacy Policy
Our Privacy Policy
VIP Physio is committed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This policy sets out how we collect and treat your personal information.
Personal Information defined by the Privacy Act as “Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
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whether the information or opinion is true or not; and
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whether the information or opinion is recorded in a material form or not.’ or an opinion that identifies an individual.”
Collection of personal information
We only collect the information from our clients that is necessary to carry out the services we provide. We collect the information through our website, via email, over the phone, provided directly to us or in any other forms. In addition to this, we may collect the information from third parties includes, but not limited to, medical practitioners who have assessed or treated the patient, patient’s employer, or insurance company. We may also from time to time collect information through surveys, feedback forms or any other forms to understand your experience with VIP Physio and to improve our services.
Use and Disclosure
VIP Physio will only use or disclose your personal information for the primary purpose for which it was collected or in accordance with the Privacy Act including:
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third parties where you consent to the use or disclosure; and
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where required or authorised by the law
Website
When you visit our website www.vipphysiotherapy.com.au we may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
On our website you may find some links to third party websites which are not managed or controlled by us. Please be aware that VIP Physio bears no responsibilities for privacy practices of third-party websites.
Security of Personal Information
VIP Physio is committed to make sure the information you provide us is safe and secure. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. Where appropriate VIP Physio uses secure transmission methods. However, no transmission of information over the Internet can be guaranteed
to be completely secure and we do not warrant the security of any information transmitted by or to us over the Internet.
Access to Your Personal Information
You are entitled to access your personal information we hold except in exceptional situations provided by the law. You may edit/delete your personal information we hold subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. To protect your Personal Information, we may require identification from you before releasing the requested information.
Data Quality
VIP Physio aims to make sure the quality of the data we collect uses or discloses is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services.
Policy Updates
This Policy may change from time to time and is available on our website. All modifications will be effective immediately once posted on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or the way we have handled your personal information please contact us via email at info@vipphysiotherapy.com.au. We take complaints very seriously. We will take steps to handle and resolve your complaint or escalate to the right person.